Help and answers

No. Both land in the same inbox and get the same written reply. The quote page simply has room for a file and several lines.

The minimum applies per size and color. 500 of one size and 500 of another is two lines under the minimum, so each needs its own 1,000.

Yes. One roll is the minimum and a perfectly good first order. Plain rolls skip the proof, so it is also the quickest way to get paper in hand.

By the roll, on the written quote. Width and length set it, and the number of rolls moves it. Sheets show from $0.30 a sheet because the count is fixed.

A reorder of the same paper and print can run from the last quote within 30 days. Beyond that, reply to the old thread and a refreshed quote comes back within a business day.

Pricing is by line, so there is no bundle rate. Larger counts on a line do bring the sheet price down, and that is where the saving is.

Yes, on the quote itself. If waxed white is asked for a smoker, or 12 x 12 in sheets for a brisket, we say so. The better fit is quoted beside it.

Orders are invoiced after proof approval, and the invoice lists the ways to pay it. We do not take payment on the site.

Usually one business day after the quote is accepted and the file is in. A clean vector file is faster to set than a photo of a sign.

About 8 pt for a bold face, 10 pt for a thin one. Smaller type fills in as the ink spreads into the fiber.

On white paper, closely, to a Pantone solid-coated reference. On pink and kraft the paper tints the ink, so the proof shows the shift and you decide.

A single logo prints once per sheet in a fixed spot. A repeat tiles the mark across the whole roll or sheet so it shows wherever the paper is torn.

Yes. Reply to the proof email with approval in writing. A thumbs-up on WhatsApp is not enough; we need the words in the thread.

Yes. The approved proof file stays on record so a reorder goes straight to production without a new proof, unless you change something.

Yes. A QR code needs to be at least 1 in square and printed in one dark color on white or pink to scan reliably. On kraft, scan the proof with your phone first.

Because the picture is a placement guide at screen resolution. Prepress rebuilds it from your original file, trues the size and separates the colors into inks.

It is a light dye in the pulp. The color does not rub off, run under steam or reach the meat.

No. Wax melts and smokes. Waxed white is for wet counter wraps and cold product; uncoated white, pink or kraft go in the smoker.

Fat soaks into the unbleached fiber and shows as a darker patch. It is cosmetic, and most delis like the look. Pink does the same but hides it.

No. Peach paper is the same pink butcher paper under another name. Some suppliers call it one, some the other.

No. Bleaching happens at the pulp stage and the finished paper has no odor. It wraps sliced meat and cheese without any taste carrying over.

White. It is the only one with a neutral base, so reds, blues and yellows print as drawn. Pink and kraft shift everything warm.

Yes. The logo goes on the unwaxed face and the wax finish on the other side, so the print never touches the food.

Not by itself. Pink and uncoated white are the same sheet, so the bark behaves the same. Pink wins because smoke stains and grease disappear on it.

Rolls if a dispenser sits by the pit and the crew tears to length. Sheets if wraps happen fast at a table, or if a logo must land in the same place every time.

Heavy enough that one person lifts it carefully with two hands; a 36 in roll is a two-person lift. Ask for 700 ft rolls if the dispenser sits high.

Same paper, wider and often shorter: 36 to 48 in wide and 300 ft long. A roll that size is light enough to carry to an event and run down a table.

Sheets come loose in flat stacks. Say on the quote if you want them banded in counts for a serving line and we tell you whether that size allows it.

None cleanly. An 18 in roll cut at 12 in gives 12 x 18 in sheets. For a true 12 x 12 in, order pre-cut sheets or a 12 in roll as a custom slit.

Most wall units take 18 in or 24 in. Measure the blade width and the cradle depth; the cradle sets the longest roll that fits, usually 1,000 ft.

A liner is a sheet cut small, 8 x 10 in to 12 x 18 in. It sits in a basket or a tray under fries and sandwiches. Same paper, smaller cut, usually white or kraft.

Yes. Anything from 1,000 up is quoted at the count you ask for, and the quote notes the carton count that results.

Yes. One roll goes in a carton with a tracking number like any other order. There is no untracked option.

In an email to the address on the quote, sent the evening the order leaves. Ask on WhatsApp and we send it there too.

Yes. Put closed days on the quote. Cartons arrive on business days without an appointment; pallets are booked with you by phone.

Against the approved proof, side by side. If the print on the paper differs from what you approved, it is a misprint and it is reprinted.

It counts calendar days from the delivery scan. A carton delivered on a Friday needs its photos in by the Monday a week and a half later.

We do. A reprint ships free and tracked like the original, and it goes to the front of the production queue.

Check the dock, the office and the neighbor first, then email us straight away with the quote number. We open a trace with the delivery company and reprint or refund if it stays lost.

Yes. Take the photos first, then use the good paper. The reprint or refund covers the damaged part, not the roll you finished.